Frequently Asked Questions
Everything you need to know about shopping with Hextom-FSB
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return request.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to follow your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are my personal details secure?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your shopping experience is completely safe.